As a reminder, you will continue to act as a manager who has been co-leading an important project with a fellow manager. Your colleague held up delivery of the project and made comments expressing his displeasure to others. You scheduled an in-person conversation with your colleague to discuss the matter and conducted the conversation with your colleague using an online simulation platform. This week, you will reflect on your simulation experience and follow up with your colleague via a draft email to document the results of your conversation. As you complete Part 2 of your Assignment, be sure to include specific examples where applicable, as well as relevant citations from the Learning Resources, the Walden Library, and/or other appropriate academic sources.

This Assignment incorporates the Business Skill for Good of handling difficult conversations.

To prepare for this Assignment:

• If you have not already done so, schedule and complete your peer conversation using the simulation platform.
• Refer to your completed Week 4 Assignment Template as well as any notes you made during or after your completion of the simulation experience.
• Download the Week 6 Assignment Template.

By Day 7

Submit Parts 2 and 3 of the Module 2 Assignment, which should address the following:

Part 2: Effective Communication Skills and Approaches (approximately 5 pages)

Once you have completed the online, simulated one-on-one conversation with your peer, you will analyze your experience and then write up your analysis of effective communication skills and approaches that can be applied in any professional conversation—but specifically when you need to address conflict of any kind. As part of your reflection, you will consider the ways in which you can not only improve your communication skills going forward but also use these skills to be a more effective change agent. Be sure to address the following:

• Did you reach an agreement that takes into account the needs, concerns, and perspectives of both stakeholders? Why or why not?
• What impact (positive and negative, if possible) did your preparation have on the outcome? Provide a rationale to support your analysis.
• What best practices/strategies (from the Learning Resources) did you incorporate into your conversation? For each best practice/strategy, be sure to include a minimum of one scholarly source for support.
• Which of the best practices/strategies do you believe you incorporated successfully, and which do you feel you could have done a better job at incorporating into this conversation? Be specific in your answer.
• Based on this experience—and considering what went well and what you want to improve—what are three specific things you will do in future difficult conversation scenarios?
• Finally, in what ways do you predict your enhanced communication skills could enable you to be a more effective change agent? Provide specific details to support your answer.