Learning Outcomes:

• Recognize the importance of quality management theory, principles, and practices applied in businesses on national and international levels. (CLO1)
• Use quality improvement tools and practices for continuous improvement to achieve the organizational change and transformation.  (CLO3)

Quality Improvement in Production Enterprise Case Study

This paper examines the different meaning of quality and its relation to the companies` continuous development efforts. In this article, the six-sigma tool as one of the common quality approach was discussed and presented intensively through a case study application in a book printing company. 

 Read the case study thoughtfully and answer the following questions: 

• Discuss the different quality term as presented by the author. Which one of these terms is more practical from your point of view? ( 250 – 300 words – 3.5 points) 
• Describe the printing company` production process current state. Which one of the current issues listed is more critical and why?  ( 250– 300 words – 3.5 points )
• Do you think the proposed actions for improvements are efficient? Explain. ( 200– 300 words – 3 points )