Performance Measures and the Value of IT

Conduct some research if necessary and respond to one (1) of the following:

1. Review the GGFRT Case Study and identify 3 business performance measures that should be displayed daily on the dashboard for the President (CEO role) to help him understand how his business is doing.
2. Identify and explain 3 different things that an organization might do that would prevent it from receiving the value it expects from an IT investment.

For this week, each member of Group 1 should create a main posting by Friday midnight, and each member of Groups 2, 3 & 4 should respond to at least two class members by Tuesday midnight.  Since this is a “discussion,” you should check back to see if I or anyone in the class have a question for you or make a comment to which you wish to respond.

post 1

Identify and explain 3 different things that an organization might do that would prevent it from receiving the value it expects from an IT investment.

“Whether you’re already a project manager — or you’re wearing the project manager hat by sheer necessity — you’ll want to deliver a successful project” (Ellevate,2021)

An organization can struggle with a new IT solution when staff training is not a priority. Too often than not, an organization will implement an IT solution that on paper solves every current issue they are experiencing, however, without sufficient training staff will have no idea how to utilize the solution.

Another issue I’ve seen is not sufficiently planning the rollout of a software. If a plan is not in place for any project you will run into multiple major issue, whether system compatibility or the software not exactly completing what is expected.

The last issue I have seen is an organization not completely investing in a new solution. While it is important to take time when working on a project it is also important to purchase whatever is necessary to make the solution as successful as possible.

References

Ellevate. (2021, December 10). 8 steps to project success, even if you’re not a project manager. Forbes. Retrieved April 18, 2022, from https://www.forbes.com/sites/ellevate/2018/05/03/8-steps-to-project-success-even-if-youre-not-a-project-manager/?sh=635d4c263fcd

post 2

3 value a company should expect from their IT investment.

1. Proper training: A business lack knowledge of their current IT software in the company. The staff member if not properly trained in the current IT software will result in errors and mistakes that can cause the business from succeeding. This will result in staff members lagging because of the lack of proper training in the current IT software. Without proper training, the roles in the companies that have to use IT software will have high turnover rates (Amo, 2019) Amo also mentions that improper training in a business will create mismanaging low productive rating. Staff members will stagger from poor IT training on current IT software or new IT software. This will result in lost revenue and lost trust from both customers and partners.
2. Similar time frame: IT projects are scheduled to meet a company’s criteria and if not met can lead a business to overspend on a project with improper oversight. If a company’s IT sector is underpaid and not given enough time can also lead the company from lagging behind competitors. A business need to coutinue to provide high-quality service but the IT software would still be in early stages and not useful.
3. Proper roadmap for the IT staff and the business staff. Without proper overcite in a company’s IT sector can cause a business to overspend on projects that could have been completed within the proper business time frame. A huge reason an organization might not receive the value from an investment is if that calculation was not done or handled properly. Creating a step-by-step set of instructions on the proper method to develop a working roadmap that both the IT staff member and business members can work well together.

Cite

Amo, T. (2019, March 6). The Negative Effects of a Lack of Training in the Workplace | Small Business – Chron.com. Small Business – Chron.Com; smallbusiness.chron.com. https://smallbusiness.chron.com/negative-effects-l…

post 3

Identify and explain 3 different things that an organization might do that would prevent it from receiving the value it expects from an IT investment.

1. Failure of an organization to commit to business result as much as business requirement may prevent the organization from receiving the value it expects from IT investment: If the IT team focus only on the business requirements of the project, especially budget and time, other business objectives such as cost saving might be overlooked and value expected might not be achieved. “What had seemed like success was in fact a total failure, which had resulted from an overemphasis on the requirements to the exclusion of the business results for which the project had been funded.” (UMGC 2022)
2. Failure to monitor the value from its IT investment at all levels: “Failing to monitor value attainment also sets the stage for companies to improperly set the investment level for IT. If the perception is that IT investments have not yielded results, the company will underinvest in IT in the future. If the perception is that IT investments have achieved results when in fact they have not, the ?rm will continue wasteful spending. Only if a company monitors the value from its IT investments will it know if that value has been attained. More important, monitoring will help a ?rm determine what adjustments are necessary to achieve the expected value from an investment.” (UMGC 2022)
3. Failure to determine whether or not a system initiative achieves the expected results is either relegated to the business. “Many IT organizations do not even attempt to ascertain whether the desired business result has been achieved. In these organizations, determining whether or not a system initiative achieves the expected results is either relegated to the business, or it is not done at all. Failing to assert the value of past IT investments almost certainly dooms a company to fail to achieve these results.” (UMGC 2022)

Reference:

University of Maryland Global Campus. (2022). Value Attainment. Document posted in UMGC IFSM 301 7381 online classroom. Retrieved from https://learn.umgc.edu/d2l/le/content/629369/viewContent/25121111/View