Troubleshooting Common Hardware and System Software Challenges

As we read chapters 4, 5, 6, and 7, we studied system software and the various hardware components that help make up a computer. Throughout Ch. 11, we learned how data flows through databases. For this activity, we will build “Escape Rooms” based on the information from these chapters. Using Google Forms, we will create a question from each chapter.

Using Google Forms, we will create a question from each chapter. Escape Rooms will be posted to this forum. See if your classmates can escape!

Scenario:

You just started a new job working at an IT Help Desk. You have not yet been trained on how to navigate the company’s knowledge base. You must send your calls to the senior technician you are shadowing. Your job is to observe how the senior technician handles complex tech issues.

• In Part 1 – you play the customer; you are to describe a problem you need an answer to.
• In Part 2 – you play the Senior Technician; you are responding to the customer’s problem – answering questions to solve the customer’s issue.

To complete this activity, do the following:

Part 1 – The Customer

1. Review the tutorial: How to Build a Digital Escape Room Using Google Forms
   • Google Forms will be the platform for the rooms (Links to an external site.)

Escape Room Requirements:

1. Create a scenario (description of problem) for your room. The problem doesn’t have to be overly complex. The problem description must provide sufficient details for the technician to understand your problem and provide a response (solution).
2. Create one question that aligns with each chapter (for example – “How many bits make up a byte?” might be your Ch. 5 question) and makes-up your problem.
   • Chapter 4 question
   • Chapter 5 question
   • Chapter 6 question
   • Chapter 7 question
3. Create a “Congratulations” screen for the player when they “escape.”

When your escape room is complete:

1. Post your game to the discussion forum.