UMCP Quick-Change Shoppe Essay
Description
Based on the raw data that he has provided from the comment cards, prepare a check sheet, a Pareto diagram and appropriate run charts.
Based on the information from those initial analysis tools, prepare a cause-and-effect diagram (a.k. fishbone diagram or Ishikawa diagram) for the largest category of complaints.
Prepare a prioritized list of 3-5 specific recommendations that will improve the customer experience at Quick Change Shoppes. Based on the recommendations, provide target values for the categories on the Pareto Chart.
Prepare your response to Mr. Miller in the form of a single professional business document using MS Word with the appropriate Excel and/or PowerPoint objects inserted in the text for easy reference to support your response.
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